Privacy Policy

Privacy Policy

Last Updated: 22/12/2025

At Makina Travel Point (“Makina”, “we”, “our”, “us”), accessible via https://www.flymakina.com (the “Website”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our travel services, booking platforms, APIs, and related systems.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to provide travel-related services efficiently and securely.

1.1 Personal Information

  • Full name (as per passport)

  • Date of birth

  • Gender

  • Nationality

  • Passport details (number, expiry date, issuing country)

  • Visa and immigration-related information

  • Email address and phone number

  • Residential or billing address

  • Emergency contact details

1.2 Travel & Booking Information

  • Flight, hotel, car rental, and tour booking details

  • Ticket numbers, PNRs, and reservation data

  • Frequent flyer program details

  • Special service requests (meals, seats, medical assistance)

  • Travel history and preferences

1.3 Payment Information

  • Payment method used (card, bank transfer, wallet)

  • Transaction and billing details

Important: Makina Travel Point does not store full credit/debit card numbers. All payments are processed securely through authorized third-party payment providers.

1.4 Technical Information

  • IP address

  • Browser type and device information

  • Operating system

  • Log files and access times

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process airline tickets, hotel reservations, visas, and travel services

  • Connect with airlines via GDS, NDC, and API providers

  • Issue tickets, invoices, and confirmations

  • Communicate booking updates, changes, or cancellations

  • Provide customer support and after-sales services

  • Process payments and prevent fraud

  • Manage B2B agents and credit accounts

  • Improve website functionality and user experience

  • Comply with legal, aviation, immigration, and regulatory obligations

  • Send service-related and promotional communications (where permitted)

3. Sharing of Information

We may share your data only when necessary with:

3.1 Travel Service Providers

  • Airlines and airline partners

  • Hotels and accommodation providers

  • Car rental and tour operators

  • Global Distribution Systems (GDS)

  • NDC and airline API aggregators (e.g., booking technology providers)

3.2 Business & Technology Partners

  • Payment processors

  • IT, hosting, and cloud service providers

  • Fraud prevention and security partners

3.3 Legal & Government Authorities

  • Immigration, border control, and customs authorities

  • Regulatory bodies and law enforcement agencies

  • Courts or government entities when required by law

We do not sell or rent your personal data to third parties.

4. International Data Transfers

As an international travel platform, your information may be transferred to and processed in different countries where airlines, hotels, or service providers operate. We ensure reasonable safeguards are in place to protect your data in accordance with applicable data protection laws.

5. Cookies & Tracking Technologies

Makina Travel Point uses cookies and similar technologies to:

  • Enable core website functionality

  • Remember user preferences

  • Analyze traffic and usage patterns

  • Improve performance and security

You may disable cookies via your browser settings; however, some website features may not function correctly.

6. Data Security

We apply appropriate technical and organizational security measures to protect your data from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

Despite our efforts, no system can guarantee complete security, and data transmission over the internet is at your own risk.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete travel services

  • Meet accounting, legal, and regulatory requirements

  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Object to or restrict processing

  • Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

9. Third-Party Links

Our Website may contain links to external websites. Makina Travel Point is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our Services are not intended for children under 18 years of age unless bookings are made by a parent or legal guardian. We do not knowingly collect personal data from minors without proper consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised “Last Updated” date. Continued use of our Services indicates acceptance of the updated policy.

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

Makina Travel Point
Website: https://www.flymakina.com
Email: info@makinatavels.com
Alternate Email: makinatravel@gmail.com
WhatsApp / Phone: +254 723 525 172